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Terms & Conditions

Welcome to Massage London Central. By booking an appointment or accessing our services, you agree to the following terms and conditions. Please read them carefully.

1. Appointments & Bookings

All appointments must be booked in advance via our online booking system or by contacting our reception team. We recommend arriving at least 5 minutes early to allow time for your session to begin promptly.

Late arrivals may result in reduced treatment time or cancellation depending on therapist availability. Full fees apply for missed time due to lateness.

2. Cancellation & Rescheduling Policy

We require at least 24 hours’ notice to cancel or reschedule an appointment. Appointments cancelled with less than 24 hours’ notice will be charged the full session fee.

In the event of illness or emergency, please contact us as soon as possible. Exceptions may be made at our discretion.

3. Payments

Payment is due at the time of booking or immediately following your appointment. We accept card payments and other secure digital payment methods. We do not accept cash unless agreed in advance.

All prices are inclusive of VAT where applicable.

4. Medical Conditions & Consent

Clients are required to disclose any medical conditions, injuries, allergies, or medications that may affect their treatment. This includes pregnancy or recent surgeries.

By attending a session, you confirm that you have provided accurate health information and consent to treatment based on the therapist’s professional assessment.

5. Therapist Availability

While we make every effort to accommodate your preferred therapist, availability cannot be guaranteed. All therapists are qualified and experienced to provide high-quality care in line with clinic standards.

6. Code of Conduct

We maintain a zero-tolerance policy towards inappropriate behaviour. Any verbal or physical misconduct will result in immediate termination of the session without refund and may be reported to authorities.

7. Liability

While our therapists take every precaution to ensure safe and appropriate treatment, Massage London Central is not liable for any injury or adverse reaction that may occur as a result of treatment, unless caused by proven negligence.

8. Privacy Policy

All client information is kept confidential in accordance with GDPR and healthcare data protection regulations. We do not share your personal data with third parties without your explicit consent.

9. Changes to Terms

We reserve the right to update these terms and conditions at any time. The most current version will always be available on our website. Continued use of our services implies agreement to the latest terms.

If you have any questions regarding our terms, please contact us before booking your session. Your health, safety, and comfort are our top priorities.