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This privacy policy outlines how Massage London Central collects, uses, and protects your personal information when you interact with our services, website, or clinic locations.
We may collect personal information such as your name, contact details, medical history, and payment information when you book an appointment, complete a health form, or contact us directly.
We may also collect website usage data such as IP addresses, browser type, and pages visited for analytics purposes, using tools such as Google Analytics or similar services.
Your information is used to provide safe and effective massage therapy services, manage your bookings, and communicate with you about your treatment or appointments.
We may also use anonymised data to improve our services and website performance. We will never sell or share your data with third parties for marketing purposes.
We are committed to protecting your personal information. All data is stored securely in compliance with GDPR and other applicable privacy laws. Access to your data is limited to authorised personnel only.
As a healthcare provider, we collect health-related information for clinical purposes. This data is handled in line with UK health record retention standards and is only accessible to practitioners involved in your care.
We retain clinical records for a minimum of 7 years, as required by law, unless you request otherwise and it is legally permitted.
Our website may use cookies to enhance your user experience, track website traffic, and help us understand how users interact with our content. You can adjust your cookie preferences in your browser settings.
We may use secure third-party platforms (e.g. booking systems, payment providers) to facilitate your interaction with our services. These platforms are selected for their compliance with data protection standards.
Where we embed content (such as maps or booking forms), those providers may also collect limited data based on your interaction.
You have the right to request access to the personal data we hold about you, to correct inaccurate information, or to request deletion where applicable. To make a request, please contact our team directly.
You may also withdraw consent for marketing communications or opt out of analytics tracking at any time.
This privacy policy may be updated periodically to reflect legal or operational changes. The latest version will always be available on our website. We encourage you to review it regularly.
If you have any questions about this policy or how we handle your data, please contact us directly. We take privacy seriously and are committed to protecting your information.